SHIPPING & RETURNS
SHIPPING POLICY
We currently only ship within Canada and to the US.
Shipping within Canada through Canada Post is $24.99. You will receive an email with your tracking number once your package has been shipped.
Shipping outside of Canada is $35.99. You will receive your tracking number once your package has been shipped.
FREE shipping within Canada over $175.00.
FREE shipping to USA over $250.00.
RETURN & EXCHANGE POLICY
We do accept returns and exchanges under individual circumstances.
Please reach out within 10 days of receiving your package to discuss the return and exchanges process.
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As each piece is customized and made to order, please note there is a 25% restocking fee added to all returns and exchanges.
Return shipping is not included.
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How to return a package:
1) Please email info@pendantsandpaws.com within 10 days.
2) Package is to be returned within 30 days from first contact.
3) Item(s) must be returned in original packaging and condition.
4) Include your order number for reference.
5) Once we receive your package, it will take up to 14 days to process your return.